Refund policy

Return & Refund Policy

Last updated: August 12, 2026

At PupPeople, we want you to be happy with your purchase. If you are not completely satisfied with your order, please contact us so we can help.

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return, the item must:

- Be unused and in its original condition.
- Be in its original packaging where applicable.
- Not show signs of damage caused by misuse, improper handling, or normal wear and tear.
- Be accompanied by your order information or proof of purchase.

Some products may not be eligible for return due to hygiene, safety, or other applicable restrictions. We will let you know if an item falls into this category.

How to Request a Return

Before sending anything back, please contact us at (tailsawagging2@gmail.com) with:

- Your order number.
- The product you wish to return.
- The reason for the return.
- Photos or other information about the product when requested.

Please do not send products back to the sender or supplier address without contacting us first. We will provide the appropriate return instructions if your return is approved.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible, preferably within 7 days of delivery.

Please include your order number and clear photos or videos showing the issue. We will review the situation and, where appropriate, arrange a replacement, refund, or another suitable resolution.

Refunds

Once your return or refund request has been reviewed and approved, we will notify you of the outcome.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow your payment provider additional processing time for the refund to appear in your account.

Return Shipping

Unless the item is damaged, defective, or incorrect, the customer may be responsible for the cost of returning an item.

Where an item is confirmed to have arrived damaged, defective, or incorrect, we will work with you to determine the appropriate resolution.

Exchanges

We do not guarantee direct exchanges for every product or variant. Depending on product availability, we may instead process a return and refund and allow you to place a new order.

Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

Because orders may be processed for fulfillment shortly after purchase, we cannot guarantee that a cancellation will be possible once processing or shipment has begun.

If the order has already been shipped, our standard return policy will apply.

Refunds for Lost or Delayed Orders

Shipping times can vary depending on the destination, carrier, and other circumstances outside our control.

If your order appears to be significantly delayed or lost, please contact us so we can investigate the shipment and determine the appropriate next step.

If you have questions about returns or refunds, please contact us at:

Email: tailsawagging2@gmail.com

We are happy to help with your order and will do our best to resolve any issue fairly and promptly.