Shipping policy

Shipping Policy

Last updated: August 12, 2026

At PupPeople, we work with trusted fulfillment and shipping partners to get your order to you as safely and efficiently as possible.

Order Processing

Orders are generally processed within 2–5 business days after payment has been successfully received.

During busy periods, holidays, promotions, or periods of high order volume, processing may take longer.

Once your order has been processed and shipped, you will receive tracking information when it is available.

Delivery Times

Delivery times vary depending on your location, shipping method, carrier, and other circumstances.

Estimated delivery times are provided as a guide and are not guaranteed.

Delivery may be affected by:

- Carrier delays
- Weather conditions
- Holidays and peak periods
- Customs processing
- Incorrect or incomplete shipping information
- Circumstances outside our reasonable control

Shipping Costs

Shipping costs are calculated and displayed at checkout based on the products in your order and the delivery destination.

Any applicable shipping charges will be shown before you complete your purchase.

Order Tracking

When tracking information is available, it will be provided to you by email.

Please allow some time for tracking information to become active after the order has been shipped.

If your tracking information has not updated for an extended period, please contact us, and we will help investigate the shipment.

Incorrect Shipping Address

Please carefully check your shipping information before completing your order.

If you provide an incorrect or incomplete address, contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or been shipped.

Additional shipping costs resulting from an incorrect address may be the customer's responsibility.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location.

If you still cannot locate the package, contact us so we can help investigate the situation.

If a shipment is confirmed to be lost in transit, we will work with the relevant shipping or fulfillment provider to determine the appropriate resolution.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, or other fees may apply depending on the destination country.

Where applicable, these charges may be the responsibility of the customer.

Customs processing times are outside our control and may affect the final delivery time.

Delayed Orders

While we work to have orders delivered within the estimated timeframe, delays can sometimes occur due to circumstances outside our control.

If your order appears to be significantly delayed, please contact us with your order number so we can investigate.

If you have questions about shipping or your order, please contact us:

Tumbler Trendz
Email: tailsawagging2@gmail.com

We will do our best to assist you with your order.